Frequently Asked Questions
Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to assist!
Shipping & Returns
How long does shipping take?
We offer standard shipping, which typically takes 5-7 business days for delivery. You’ll receive tracking details once your order has been dispatched.
Do you ship internationally?
At the moment we ship within the United States.
What is your return policy?
We accept returns on unopened products within 14 days of purchase. Unfortunately, we cannot accept returns on used or opened items for hygiene reasons.
Our Products
Are your products suitable for all hair types?
Yes! 0ur products are designed to work with many hair textures including curly, wavy, straight, and coily hair.
Are your products vegan and cruelty-free?
Absolutely! All of our products are 100% cruelty-free and vegan, as we believe in beauty without harm to animals.
Do your products contain harsh chemicals?
We aim to use high-quality ingredients and avoid unnecessary harsh additives whenever possible.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.
Can I use a discount code with my order?
Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.